POLAR ICE technical support is available during regular business hours (MST) by email, phone, and live help chat sessions.
Live Help Chat Session
Open a chat session with a support technician by clicking the box marked Have a Question? Click for LIVE Help in the upper left corner of the POLAR ICE screen. Live help is available during the Support Information Package (SIP) and Operational Requirements Worksheet (ORW) submission seasons.
For Apple® Safari™, Live Help only works on browser version 1.0 v85 or later.
First Time Users
First time users be sure to read all information about POLAR ICE listed below before launching the application.
Release Notice and Security Considerations
Online Planning Cycle
User System Requirements
Rules of Behavior
About Launching POLAR ICE
POLAR ICE Home